1. All returns must be phoned in for a return authorization number prior to shipment to insure proper handling of your return. All return authorization numbers (RMA) are valid for 10 days only.
2. Returns are permitted within 10 days from the date of receipt of merchandise. Returned merchandise will be accepted by us only if all conditions A, B, C, D and E below are met. Shipping and handling charges are not refundable. We are not responsible for any shipping and handling charges of merchandise being returned to us.
A) All returns must include original factory box, original factory packaging (foam, plastic, wrappings, etc.) blank, unfilled warranty cards, all instruction booklets and paperwork. Do not deface original factory cartons or packaging in any manner. UPC codes cannot be removed the box. We will not accept a return if packaging is not in its original condition.
B) All returned merchandise must be in its original mint and clean condition. Returns on damaged or scratched merchandise will not be accepted. Units that are defective may need to go back to the manufacturer for service directly and not be shipped to our facilities.
C) All returns must include all the factory accessories which come with the item. For example, a camera must be returned with its original battery, charger, cords, straps, etc. No returns will be accepted if any of these packed accessories are missing.
D) Packages that are refused will be charged for the actual shipping cost both to and from your location unless pre authorized by our customer service department.
E) Extended service contracts/warranties are not returnable.
3. Returned merchandise which is lost or damaged in transit is not our responsibility. Please insure your return with your carrier. It is your responsibility to file claims with the carrier upon the discovery of the problem.
4. Once your return is recieved and checked in you should expect to be refunded within 48hrs. You will be refunded to the same method used for the purchase.
140 58th Street
Building A - Suite 7K
Brooklyn, NY 11220