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E) Extended service contracts/warranties are not returnable.
3. Returned merchandise which is lost or damaged in transit is not our responsibility. Please insure your return with your carrier. It is your responsibility to file claims with the carrier upon the discovery of the problem.
Plasma / LCD Policy / Large Appliances / All items shipped via private trucking
Orders cannot be cancelled while in transit. If you need to modify an in transit order for any of the above please contact our service department.
All of the above carry full manufacturer warranties. If not physically damaged in transit and you have a technical issue with a any of the above please contact our service department and they will be able to assist you in obtaining service.
Any of the above are only returnable if they have concealed damage that was not visible at time of delivery and will be exchanged for same exact model. Upon delivery you will be have the option to open/unpack any of the above for inspection before signing the manifest. In the event you are not available to inspect any of the above at time of delivery you have 24 hours to make any claims of concealed damage. You can contact us via phone or via email if it is after hours to file your claim.
If the merchandise is visibly damaged upon delivery, please refuse the delivery and note the manifest as such. Contact our service department and an immediate replacement order will be prepared for you.
If you are refusing the delivery of any of the above and it is not damaged, you are responsible for the shipping, handling, and insurance charges for the delivery both ways.